Shipping Info

DISPATCH TIMES

Orders will be DISPATCHED in 1-4 working days. Shipping times vary depending on your area.

UK Orders are sent via Royal Mail and usually arrive within 1-2 Working Days after being dispatched. This service is not fully tracked. If you would like your parcel to be tracked, please get in touch and I may ask for an additional payment for tracked postage.

Due to the sorting office's opening hours, I post a couple of times a week so the day you order will depend on the dispatch date.

If you are in a rush to get your order, please do get in touch and I'd be happy to help.

UK/INTERNATIONAL SHIPPING

Please note that all shipping times are estimates provided by Royal Mail and are not guaranteed. International orders may be subject to delays as a result of postal systems in their country and are somewhat out of my control. 

Orders from outside of the UK (including EU) may be subject to customs fees at the border. These will vary depending on your country and are the responsibility of the customer. 

FREE SHIPPING

Free shipping will be automatically applied at the checkout when you spend £45 or over on orders to the UK. All orders are sent via Royal Mail, and take 1-4 working days to pack and dispatch, in addition to shipping times.

GIFTS

I'm more than happy to post directly to your friends or family. Please write their address as the delivery address, and yours as the billing address. If you're purchasing one of the gift boxes, there is a text box where you can leave your gift message, or you can also leave a note when checking out. Unfortunately if you're paying through Paypal, it skips the option to leave a note at checkout so please do get in touch by e-mail if you'd like to add a gift message.

LOCAL PICKUP

If you’re local to Llangefni, Anglesey, you can now choose to collect your item and save on the postage cost. It’s also perfect if you forget someone’s birthday and don’t want to risk waiting on the post. This option doesn’t work with the express checkout, so when you’re ready to pay, click ‘Checkout’ and ‘Pick Up’. It’s as easy as that! You’ll receive an email when your item is ready to collect, then you can arrange a time with me to pop by. Either send me an email or use this handy form, to arrange a collection time. 

When you arrive at the office, press buzzer 1 and I'll come outside to meet you. If there's no answer, press 5 for the Reception where Tesni can advise you.

Park Mount, Glanhwfa Rd, Llangefni LL77 7EY. (Buzzer 1)

HAVING TROUBLE WITH AN ORDER OR HAVE ANY SPECIAL REQUESTS?

Get in touch at: post@heleddowen.co.uk