Shipping Info

DISPATCH TIMES

Orders will be DISPATCHED in 1-4 working days. Shipping times vary depending on your area.

UK Orders are sent via Royal Mail and usually arrive within 1-2 Working Days after being dispatched. This service is not fully tracked. If you would like your parcel to be tracked, please get in touch and I may ask for an additional payment for tracked postage.

Due to the sorting office's opening hours, I post a couple of times a week so the day you order will depend on the dispatch date.

If you are in a rush to get your order, please do get in touch and I'd be happy to help.

UK/INTERNATIONAL SHIPPING

Please note that all shipping times are estimates provided by Royal Mail and are not guaranteed. International orders may be subject to delays as a result of postal systems in their country and are somewhat out of my control. 

Orders from outside of the UK (including EU) may be subject to customs fees at the border. These will vary depending on your country and are the responsibility of the customer. 

FREE SHIPPING

Free shipping will be automatically applied at the checkout when you spend £45 or over on orders to the UK. All orders are sent via Royal Mail, and take 1-4 working days to pack and dispatch, in addition to shipping times.

 

HAVING TROUBLE WITH AN ORDER OR HAVE ANY SPECIAL REQUESTS?

Get in touch at: post@heleddowen.co.uk